Étiqueté : Design


Chatbots in Professional Contexts

Building on Real Uses for Chatbot Design How do chatbots transform various work-related activities within a mid-size company? How can chatbots make our lives easier at the workplace? What are the conditions for their successful implementation? To answer these questions, this paper investigates how three chatbots were implemented and dopted in a professional context based on real user activity. Chatbots in professional contexts First, we show how chatbot design processes centered on “innovation” are built on a fragmented vision of...

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